As medical knowledge advances, its technological infrastructure becomes increasingly complex. Systems rely upon and interact with one another. Such sophisticated systems, in addition to their many medical benefits, require their own support network with a related but separate knowledge and personnel base.
Little wonder, then, that hospitals, health care centers and physicians’ offices are outsourcing their information technology (IT) needs. Instead of housing on-site telecommunications staff, with all the associated costs in allocated space and financial resources, medical centers are increasingly relying on the expertise, and technological savvy, of outside call centers.
For the customer, whether it’s a patient trying to find a doctor, an emergency responder, or a hospital administrator coordinating a conference call, effective outsourced call handling is seamless and fast. Using the health care center’s protocols, the skilled operator serves as a front-line representative of the institution 24 hours a day.
In a 2015 survey of more than 1,000 hospital chief information officers and technology leaders, Black Book Market Research confirmed that the majority of hospitals and health care centers are now turning to outside resources for IT services. The survey also emphasized the importance of selecting the right vendor for the job, and establishing clear expectations, statements of work, and ongoing monitoring/reporting systems.
AAMCOM, which is an acronym for All American Medical Communications, has been helping healthcare groups meet their telecommunication needs since 1953 with the highest quality professional operators and customer service available. With over 60 years of experience in the industry, our award-winning expertise has established us as the preferred choice of healthcare professionals.
