Every time the phone rings, you put your business, and the well-being of your customers, into the hands of the person who answers the call. From the perspective of the caller, that person IS your company.
With all of the various communications systems available today, customers are not using the phone because it’s their only option; they’re calling because they want help from a human being. The caller expects attention, patience, and responsive, appropriate action. In turn, the caller’s trust in your business is based, in part, on whether they receive it or not.
Can the person who answers your company’s phone deliver?
And what about after hours? On weekends? In emergencies or during “crunch” times when a receptionist is unable to handle the volume of calls you’re receiving? The last thing your callers want is to be shuttled from “press one” to “press four” to “press three” or to be put on hold. Customers who have such experiences don’t stop to think, “Well, I’m probably not the only person who’s calling. I bet the receptionist is really busy. Maybe I’ll just wait a couple of hours and call back.” They blame your company for inefficient management.
A telephone answering service can manage all of those concerns – the frantic dialers, the late-night urgent calls, the high-volume crises, as well as the day-in-and-day-out customer care. With operators trained to deliver your message and route your calls by the most efficient methods – telephone, fax, secure messaging, text, IVR, or email – 24 hours a day, 7 days a week, 365 days a year, the voice that represents your business makes a positive impression, every time.
When you put your best voice forward, your customers notice.
